WEBSITE TERMS & CONDITIONS
INTELLECTUAL PROPERTY
You may download, use, or print content from this site for personal use only. All materials, including photographs and graphics, are subject to copyright owned by us or our licensors. Product images and descriptions created by Bicyclenation Ltd are its exclusive property and may not be copied in any format without written consent. If you require more information about our website content and design, contact us at info@bicyclenation.co.uk.
ABOUT US
Bicyclenation Limited's website is owned and operated by Bicyclenation Limited, a registered company in England.
Company no. 10274410
VAT number 342 033 348
Registered address: 61 Taymount Grange, Taymount Rise, SE23 3UJ, London
By accessing and using this website/service, you acknowledge and agree to abide by the terms and conditions set by Bicyclenation Ltd. If you do not consent to any of these terms, please refrain from using this website.
Your use of this website signifies acceptance of these terms and conditions. Bicyclenation Ltd retains the right to modify these terms at any time without prior notice. Any changes will be promptly updated on our website and available on request.
WEBSITE USAGE AND SERVICE ACCESS
While we aim for continuous website availability, we are not liable for any downtime due to maintenance, system failure, or circumstances beyond our control.
We occasionally link to third-party websites for additional content like videos, images, comments, or reviews. We do not assume responsibility for their suitability or misuse; users access them at their own risk.
GOODS & PRICING
Our product prices are based on the RRP provided by our suppliers unless otherwise noted. All prices include a VAT rate of 20%. Cycle helmets and children's clothing are among the Zero VAT-rated products.
We regularly review and strive to ensure accuracy in our prices, descriptions, and shipping charges on our website. In case of any errors, Bicyclenation Ltd will promptly notify you. If a price or shipping charge is displayed incorrectly, we will offer the product/service at the correct price or provide a full refund. Please note, that we are not obligated to honour incorrect prices.
The product descriptions and photos on our website have been sourced from our suppliers for your viewing convenience. We are confident that these materials accurately represent the products and will enhance your understanding of them.
If you find any inaccuracies in the product descriptions or photographs, please contact us so that we can make the necessary adjustments.
CHANGES TO THE SERVICE AND PRICES
Prices for our services and products may change without prior notice.
We retain the right to modify or discontinue the Service or product (or any part or content thereof) at any time, without notice.
We are not liable to you or any third party for any modifications, price adjustments, suspensions, or discontinuations of the Service or product.
ORDERS
By placing an order, you confirm that all provided information is accurate and complete. Upon order placement, you will receive an acknowledgement email containing an Order Reference Number.
When you place an order, you're expressing interest in buying the chosen products from us. We have the option to either accept or reject your offer. If we can't accept your order, we'll inform you via email and reimburse any payments made. We strive to fulfill the products listed in your order confirmation to the best of our capability.
We accept payments made with major card issuers including VISA, VISA Debit, Mastercard, Solo, Maestro, Visa Electron vis Sagepay, and PayPal in GBP.
RETURN POLICY
At Bicyclenation we're committed to providing a helpful returns policy, as we prioritize your satisfaction. For full details, please visit our Returns Page.
CUSTOMER COMPLAINTS
At Bicyclenation, our customers are our top priority, and we strive to ensure your satisfaction with every purchase and service experience. However, if for any reason you're not completely happy, please don't hesitate to get in touch with us right away so we can address any concerns you may have.
Who to Contact
If you have any issues with a purchase or our service, please reach out to our customer service team via phone or email:
Phone: 020 8671 6900 or 07796 201 261
Email: info@bicyclenation.co.uk
What Happens Next
Your complaint will be promptly investigated by a member of our team. We aim to respond within 5 working days. If we're unable to resolve the issue immediately, we'll keep you informed of the progress.
GOVERNING LAW
The Terms and Conditions of Bicyclenation will be governed by and interpreted in accordance with English Law. Any disputes arising from these Terms will be exclusively subject to the jurisdiction of the English courts.
UNFORESEEABLE CIRCUMSTANCES BEYOND OUR CONTROL
Although we aim to meet our obligations outlined in the sale contract, we cannot be held responsible for delays or inability to perform due to circumstances beyond our control. In such instances, we will make every effort to fulfill our obligations as promptly as possible.
LIABILITY POLICY
We are not liable for incidental or consequential damages or expenses, including but not limited to property damage, lost income, profits, economic or commercial losses, and third-party claims.
This policy does not affect your statutory rights.
OWNERSHIP & RESPONSIBILITY
Legal ownership of the goods you order transfers to you upon delivery or collection.
From this moment onward, you are responsible for safely and properly using all items. Bicyclenation Ltd is not liable for any damage or malfunction resulting from improper storage or use of the items purchased from us.
WARRANTY
Unless otherwise stated, all goods come with a 12-month manufacturer's warranty. The customer must arrange any extended warranties offered by manufacturers; we do not handle such warranties. Upon request, we can provide additional receipts.