BICYCLENATION RETURN’S POLICY
If you are unhappy with your item, please let us know at info@bicyclenation.co.uk.
Our Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
ELIGIBILITY
Returned items must be unused, in their original condition and packaging, including all accessories, labels, free gifts, and proof of purchase.
Bicycles previously test-ridden and assembled at the shop must be returned to the shop and are eligible for refund only under the Warranty and Faulty Goods policy.
REFUNDS PROCESS
Refunds will be processed within 14 days via the original payment method, excluding shipping fees.
LATE OR MISSING REFUNDS
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bicyclenation.co.uk.
SALE ITEMS
Sale items are non-refundable unless they are faulty.
EXCHANGES
Exchanges are available for defective or damaged items only. Contact info@bicyclenation.co.uk for exchange requests.
GIFT RETURNS POLICY
If the item was purchased as a gift and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, notifying them of your return.
SHIPPING
To return your product, please email first to info@bicyclenation.co.uk with your order number and reason for returning it.
You are responsible for the shipping costs, except if the item is faulty.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted. Delivery times for exchanged products may vary based on your location.
For items over £50, consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your return.
RIGHT TO CANCEL
You have the right to cancel your order within 14 days of receiving your goods as per the Consumer Contracts Regulations of 2014. After notifying us of your cancellation, you have an additional 14 days to return the goods.
The refund will include standard delivery charges paid, but you are responsible for the return shipping costs.
Refunds will be issued within 14 days of our receipt of the returned items or within 14 days from the day we receive proof of return from you. If items are not returned, we may arrange collection at your expense.
To exercise your right to cancel your order email info@bicyclenation.co.uk.
WARRANTY AND FAULTY GOODS
If the received item is faulty, damaged, or not as described, we cover the cost of return postage and offer a refund or exchange.
Important Note on Returning Faulty Items:
Bicyclenation issues no warranties, all warranties come from manufacturers. Therefore, we may need to send your goods to the manufacturer for inspection before proceeding. Refer to the manufacturer's website for full warranty details.
Only products deemed faulty, damaged, or not as described by us are eligible for returns/exchanges. Damage due to wear and tear, improper care, or other factors beyond our control is not covered.
Once a faulty item is used or packaging is damaged, it can still be returned, but we - along with the manufacturer - reserve the right to offer repair, replacement, or partial refund.
Remember, it's your responsibility to ensure returned items are properly packaged; any transit damage due to inadequate packaging will incur charges.
The warranty does not cover wheel truing or gear readjustment after initial use. For cancellations or inquiries contact info@bicyclenation.co.uk.